Refund And Cancellation Policy
- Understand the rules, rights and responsibilities when using our services
At BNDL Services, we want customers to clearly understand what they are purchasing and the terms that apply to each service.
Service Fees
Payments made to BNDL Services are for customer support and account-assistance services only. BNDL Services does not collect, process or make utility payments on behalf of customers. Any payments owed to a utility or other service provider must be made directly to that provider.
One Time Services
- Customers may request a refund for a one-time service if the service has not yet been started.
- Once the requested service has been substantially delivered, the service fee is generally non-refundable.
- If BNDL Services is unable to deliver a purchased service, the customer may request a full refund.
Service Issues
If a customer believes that a purchased service was not delivered as described, they should contact BNDL Services promptly. We will review the request and where appropriate, provide a resolution or refund.
Refund Requests
Refund requests can be submitted by contacting:
Email: support@bndlservices.com
Phone: (800) 552-2489
Please provide your name, the service purchased, transaction date and reason for the refund request.
Approved refunds will be issued to the original payment method. The time required for the refund to appear in the customer’s account may vary depending on the customer’s financial institution.
Important Notice
BNDL Services provides independent customer-support and account-assistance services. We are not a utility company and are not responsible for utility rates, charges, account balances, service decisions, or payments owed to utility providers.
Refunds under this policy apply only to fees paid directly to BNDL Services for its services. They do not apply to charges or payments made directly to utility or other service providers.
- Effective Date 01/29/2026