Frequently Asked Questions
No. We are an independent, third-party support service and are not affiliated with any electric or gas provider.
We help explain bills, guide you through your utility account, set up reminders, assist with suppliers and provide support with forms and online portals.
We provide guidance and support. Payments are made directly by you through your utility’s official payment methods.
Yes. Your information is handled securely and used only to provide the support you request.
Yes. Monthly plans can be canceled at any time—no long-term contracts.
That’s okay. We guide you step by step over the phone and keep everything simple.
Our service is ideal for seniors who want clear explanations, help avoiding missed deadlines and peace of mind managing their utility accounts.











