Privacy Policy

At BNDL Services we protecting your personal information is our highest priority. We understand that when you reach out for help with your utility bills, you are sharing sensitive information and we are committed to keeping it safe. We operate as an independent, third party service, which means we are not affiliated with any electric, gas or utility company. This Privacy Policy explains in plain language how we collect, use and protect your personal information when you use our services, including our website, contact forms, email and phone support.

We collect information that you provide to us voluntarily. This includes your name, phone number, email address, mailing address, utility account details and any notes you provide about the assistance you need. This information is used solely to help you manage your utility accounts, explain bills, provide reminders, guide you in choosing suppliers, assist with new connections and offer technical support for forms and online account portals. We may also collect information automatically when you visit our website, such as your device type, browser and IP address. This helps us improve your experience and ensure our website works properly.

Your information is used only for the purpose of providing the services you request. We do not sell, rent or trade your personal information to third parties. Sometimes, we may share your information with trusted partners or service providers who help us deliver our services, but only under strict confidentiality agreements. We may also be required by law to provide information in rare situations, such as complying with legal investigations or preventing fraud.

We take your security seriously. We use standard industry measures to keep your information safe from unauthorized access, loss or misuse. Our staff is trained to handle your data carefully. While we strive to keep all data secure, no system connected to the internet can ever be 100% guaranteed. We retain your personal information only as long as it is needed to provide services or comply with legal obligations and we securely delete or anonymize it when it is no longer necessary.

You have the right to know what information we hold about you. Depending on your location, you may request access to your personal data, ask for corrections or request that we delete it. You may also opt out of receiving certain notifications or marketing communications. We do not knowingly collect information from children under 13 and if we discover that information from a minor was collected accidentally, we will delete it immediately.

We use cookies and similar technologies on our website to improve functionality, make navigation easier and better understand how our site is used. You can manage or disable cookies in your browser settings, but please note that some features of our website may not work correctly if cookies are turned off.

We are committed to transparency. You will always know what information we collect, why we collect it and how we use it. We aim to explain things clearly and in simple language so you can make informed decisions about your data. We never share your information for advertising or marketing without your consent.

We may update this Privacy Policy from time to time to comply with new laws or improve our services. Any changes will be posted on our website, along with the updated effective date. By continuing to use our services, you agree to this Privacy Policy and the practices described here.

If you have any questions, concerns or requests regarding your personal information, you can contact us directly at support@bndlservices.com or call (800) 123 4567 Our team is ready to answer your questions, explain how your data is used and make sure you feel safe and confident while using our services.

We are committed to providing seniors with clear, trustworthy, and reliable support. Your privacy is important to us and we will always handle your information responsibly so you can focus on managing your utility accounts without worry.