Support Services
- Simple, reliable help for seniors managing electric and gas accounts
Bill Explanation Help
We help you understand your electric and gas bills in clear, simple language. If your bill looks higher than usual or the charges are confusing, we explain each section, review usage changes and answer questions so you know exactly what you are paying for.
Online Portal Guidance
We assist seniors with accessing and using utility company online accounts. This includes help with logging in, viewing bills, checking balances, updating information and understanding what each section of the account means.
Utility Supplier Guidance
We provide guidance on utility supplier options by explaining available plans, pricing structures and terms in an easy to understand way. Our goal is to help you understand your choices so you can make informed decisions without pressure.
Reminder And Notification Assistance
We help you stay on top of important utility notices, billing reminders and due dates. If you receive messages that are unclear or easy to miss, we explain what they mean and help you understand what action, if any is needed.
New Utility Connection Support
We assist with setting up new electric or gas service when moving to a new home or starting a new account. This includes guidance on required information, timelines and what to expect during the connection process.
Usage Review And Cost Awareness
We help review your electricity and gas usage over time to understand increases or changes in your bills. We explain usage patterns in simple terms so you can better understand how consumption affects monthly costs.
Support That Fits Your Needs
Clear, simple plans to help you manage bills, stay on top of deadlines and get expert support whenever you need it.
- Basic Plan
- Basic utility help and clear explanations
- What You Get
✅ Bill review and simple explanations
✅ Provider and supplier identification
✅ Charge and fee clarification
✅ Online account access help
✅ Payment and due date guidance
✅ Notice and bill reminders
✅ Standard customer support access
$85 Per Month
- New customer offer 15% off → Pay $75 Per Month
- Standard Plan
- Ongoing support and peace of mind
- What You Get
✅ Detailed billing explanations
✅ Account notice monitoring
✅ Payment option assistance
✅ Supplier and service guidance
✅ Scheduled bill reminders
✅ New connection or transfer help
✅ Priority customer support
$165 Per Month
- New customer offer 15% off → Pay $140 Per Month
- Premium Plan
- Full service, personalized support
- What You Get
✅ Dedicated support specialist
✅ In depth billing and usage review
✅ Proactive account monitoring
✅ Complex issue assistance
✅ Faster response times
✅ Multiple account support
✅ Reminders and follow ups
$285 Per Month
- New customer offer 15% off → Pay $245 Per Month